1. Before you pay
Creating a book and reading the preview is free. You can edit text, regenerate pages, change the dedication, or simply walk away. Nothing is charged.
2. Not happy with your book
If you are not happy with your book, write to us within 7 days of delivery and we will either:
- fix it (redraw pages or correct text) at no cost, or
- give you a full refund.
- Digital book: 7 days from when the PDF/flipbook is delivered to your account.
- Hardcover: 7 days from the day the courier delivers it.
You do not need to send a hardcover back unless we ask.
3. Damaged, misprinted or wrong book
If your hardcover arrives damaged, misprinted, or with the wrong child's book, send us a photo within 7 days of delivery. We will reprint and resend it free, or refund you in full, whichever you prefer.
4. Cancelling an order
- Digital book: once paid, the book is delivered instantly. See section 2 if you are not happy.
- Hardcover, not yet printed: you can cancel for a full refund. Write to us as soon as possible. Printing usually starts within [24 hours] of payment.
- Hardcover, already printed: cannot be cancelled, because it is personalised. Sections 2 and 3 still apply.
5. Things we cannot refund
- A spelling mistake in a name, dedication or detail you typed and approved in the preview. (We will happily reprint at the printing cost.)
- A wrong or incomplete delivery address you entered, if the parcel is returned to us. (We can resend after you pay the shipping again.)
- Refund requests made more than 7 days after delivery.
6. How refunds are paid
- Refunds go back to the original payment method (card, UPI, net banking, wallet).
- We start the refund within 2 working days of approving it.
- Your bank usually shows it within 5–7 working days.
7. How to ask
Email hello@yaystories.com or WhatsApp +91 92633 58336 with:
- your order number;
- the email or phone number used for the order;
- what went wrong (photos help for hardcovers).
We reply the same working day (Mon–Sat, 10:30 am–6 pm IST).